From Doubt to Acceptance: Embracing the Digital Kitchen Revolution
Case study of upscale five-star hotel PARKROYAL COLLECTION Pickering, part of globally renowned chain Pan Pacific Hotels Group
In the competitive hotel industry, customer satisfaction has always been the top priority, and PARKROYAL COLLECTION Pickering has long been at the forefront. However, with the growing demand, maintaining consistency, efficiency, and high standards became a significant challenge. To tackle this, PARKROYAL COLLECTION Pickering decided to take a bold step and introduce a groundbreaking technology — OMNI, the AI commercial cooking robot. This decision marked the beginning of the hotel’s entry into the era of the digital kitchen, and it opened up new possibilities for the hospitality industry’s future.
“Thanks to OMNI, Our Customers Can Enjoy the Same Mouthwatering Flavors They Love Every Time They Visit.”
Chef Alvin’s Words of Affirmation
Chef Alvin summed it up perfectly: “Thanks to OMNI, Our Customers Can Enjoy the Same Mouthwatering Flavors They Love Every Time They Visit.” His confidence in the technology spoke volumes. As the robots proved their worth in the kitchen, the staff began to set aside their doubts and gradually accepted the new technology. With each successful meal prepared by the robots, they were astonished by how consistently the dishes turned out. The robots’ ability to reduce human error and fatigue during peak hours made it clear that they were an asset rather than a hindrance.
Enjoying the Benefits of New Technology
After six months of adapting to the new technology, PARKROYAL COLLECTION Pickering’s kitchen team had fully embraced the cooking robots and began to enjoy the many benefits they brought. Not only did the robots stabilize the cooking process, but they also alleviated the chefs’ workloads, allowing them to focus on more creative and complex tasks. Staff members no longer had to worry about repetitive cooking tasks but could instead concentrate on refining the dining experience.
Moreover, the robots significantly increased kitchen efficiency, reducing labor costs and minimizing time wastage. The introduction of the robots allowed the kitchen staff to work more effectively, without the pressure of manual preparation. The staff, including Chef Alvin, realized that AI was not there to replace their culinary artistry but to assist them in achieving greater creativity and precision in the kitchen.
The Future of PARKROYAL COLLECTION Pickering
Today, PARKROYAL COLLECTION Pickering's Lime restaurant is fully integrated into the world of the digital kitchen, with the cooking robots now an indispensable part of the kitchen’s operations. The technology has allowed the restaurant to maintain high-quality food consistency while also improving overall operational efficiency and reducing kitchen staff pressure. The result has seen an increase in both new and repeat customers, with loyal guests returning more frequently, confident that they will experience the same high standard of dining each time.
PARKROYAL COLLECTION Pickering’s story is not just about technological innovation; it is a story of a journey from skepticism to acceptance, from adaptation to enjoyment. By embracing the new technology, PARKROYAL COLLECTION Pickering has succeeded in enhancing both food quality and kitchen efficiency. As a pioneer in the digital kitchen era, PARKROYAL COLLECTION Pickering has laid the foundation for the future of the hospitality industry.
