Tech for Quick Service: How OMNI Boost QSR Efficiency
The Case of The most popular Chinese restaurant brand in Philippines
In the Philippines, a beloved Chinese QSR brand has won the hearts of locals with its signature fried rice, becoming a go-to choice for all age groups. Its immense popularity often leads to demand exceeding supply. To meet this growing demand and improve both speed and consistency in food preparation, the brand introduced BOTINKIT’s smart cooking robots, revolutionizing efficiency and quality in its kitchens.
“Our cooks might outperform the robot on their best day, but that only lasts for one or two batches. The robot, however, consistently delivers top-quality results all day.”
Meeting Demand with High-Efficiency Solutions
With surging customer traffic, traditional cooking methods struggled to keep up. Stir-frying by hand delivers exceptional flavor, but it relies on the chef’s precision in controlling heat, timing, and seasoning. Furthermore, the quantity prepared per batch is limited, which constrained overall kitchen productivity. To tackle this bottleneck, the brand adopted BOTINKIT’s advanced smart cooking technology.
BOTINKIT’s smart cooking robots stood out with their unparalleled efficiency and consistency. In just over 3 minutes, each robot can produce 3 kilograms of high-quality fried rice—doubling the output of traditional manual methods. And importantly, this efficiency comes without compromising on taste. The robots’ precise control of heat ensures that every batch retains the distinct “wok hei” (breath of the wok), a hallmark of authentic fried rice that is highly prized by customers in the Philippines. This smart cooking solution not only meets large-scale demand but also guarantees that customers enjoy flavorful, aromatic fried rice every time.
Gaining Trust from Both Staff and Customers
Initially, the kitchen team had some reservations about whether the robots could match their standards. However, as they observed the robots in action, their skepticism turned into admiration. “Our cooks might outperform the robot on their best day, but that only lasts for one or two batches. The robot, however, consistently delivers top-quality results all day,” a senior leader remarked.
Customer feedback has also been overwhelmingly positive. One regular diner remarked: “I used to wait in long lines just to get my favorite fried rice. Now, I can have it in just a few minutes. It’s not only faster, but the taste is just as good as before.” The enhanced speed and consistent quality have elevated the overall dining experience, enabling more customers to enjoy the brand’s signature dish.
“I used to wait in long lines just to get my favorite fried rice.
Now, I can have it in just a few minutes.”
Looking Ahead: AI digital kitchen as the Future of QSR
After a successful trial, the QSR brand plans to expand BOTINKIT AI digital kitchen solutions to more locations. By integrating this technology, they’ve not only resolved challenges of overwhelming demand but also strengthened their competitive edge in the QSR market.
This collaboration with BOTINKIT demonstrates how smart cooking technology can transform the food industry by enabling faster, higher-quality, and more efficient operations. It’s a perfect synergy of innovation and flavor—and a glimpse into the future of QSR.
